Care Plans
Overview
What care plans are available?
Get the breakdown of our available care plans: WordPress Basic, WordPress Essentials, and Shopify.
What common issues are covered under care plans?
Our preventative care plans function as the first line of support, preventing and triaging issues and questions. Some issues are resolved under care plans but not all.
Available Valerian Plugin Licenses
Any website with an active Valerian care plan can make use of our agency unlimited licenses.
How do I add a care plan?
Adding a care plan is easy, no matter what scenario. Here’s everything you need to know.
How do I cancel a care plan?
Need to cancel a care plan? No problem! The Partner Portal makes it easy.
How do I change a site’s care plan?
If you need to change a site to a different care plan, you can make this change easily in the Partner Portal.
How do you resolve sites that are down/offline?
When one of your client's websites goes offline, we understand how critical it is to get it back up and running quickly.
What add-ons are available?
Sometimes you need a little extra. Once a site is on a care plan, you can add optional services.
WordPress
Enabling temporary access to the Theme File Editor with MalCare enabled
Need the Theme File Editor, but MalCare is blocking it? Here’s how to quickly enable access.
What happens when a site is missing a license key?
Here’s how we handle things when a site has a missing or expired license key.
Billing
What happens if I add a care plan in the middle of the month?
When care plans are onboarded and billed depends on if they are added before or after the 15th of the month.
What happens if I change or cancel a care plan in the middle of the month?
Care plans are billed monthly, so cancelled plans go into effect on the first of the month. Here’s a complete breakdown of how the process works.