Partner Guide
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Care Plans
Overview
What care plans are available?
Get the breakdown of our available care plans: WordPress Basic, WordPress Essentials, and Shopify.
What common issues are covered under care plans?
Our preventative care plans function as the first line of support, preventing and triaging issues and questions. Some issues are resolved under care plans but not all.
Available Valerian Plugin Licenses
Any website with an active Valerian care plan can make use of our agency unlimited licenses.
Billing
What happens if I add a care plan in the middle of the month?
When care plans are onboarded and billed depends on if they are added before or after the 15th of the month.
What happens if I change or cancel a care plan in the middle of the month?
Care plans are billed monthly, so cancelled plans go into effect on the first of the month. Here’s a complete breakdown of how the process works.