You can add a care plan any time in our Partner Portal. When you add the care plan will determine both how you are charged and when we onboard the site.
Much of this policy is determined by when we run our care plan updates. Since this process is completed by the 20th of the month, care plans added and onboarded before the 15th of the month receive the primary service care plans provide and are billed accordingly.
If you add a care plan on or before the 15th of the month
- We will charge your payment method on file for the full care plan amount.
- Your care plan will be onboarded in the next 3-5 business days.
- The care plan will be added to your subscription that is charged on the 1st of the upcoming month.
If you add a care plan after the 15th of the month
- Your care plan will begin onboarding the first business day of the upcoming month and be onboarded within 3-5 business days.
- The care plan will be added to your subscription that is charged on the 1st of the upcoming month.