Getting Started
Tools + Systems
Get our latest partner updates
Want to know what we’ve been up to and what’s coming next?
What is the Partner Portal and what is it for?
Wondering why you need to use the Partner Portal or trying to figure out how to navigate your way around it? Get all the answers here.
How we use Slack for communication and management
Slack is a crucial part of our white-label partnership. Find out how we use it.
What if I have an emergency?
We’re here to help, even when the unexpected happens.
Using our shared 1Password vault to securely share and organize credentials
See how we use 1Password and learn about the features that make it one of our favorite tools!
How we use PostMark for transactional emails
We help ensure emails get where they need to go with Postmark and PostSMTP!
Why we recommend CloudFlare as a DNS standard for your clients
Here’s why we love CloudFlare and recommend you use it for your clients’ DNS.
Why do you ask for my client’s contact information and other details?
How do we use your clients’ contact info? We’re glad you asked!
How we use Google Drive and Workspace with you and your clients
Google Workspace is a crucial tool for our white-label partnership. Find out how we use different tools to work as part of your team!
Recommended domain registrars
CloudFlare is our top choice for domain registrar, but here’s a full breakdown of who we can work with and why.
What about texting?
We don’t use texting for our communication with partners or clients, but there is one exception.
Billing
I need a W9 from Valerian
Tax season doesn’t need any more delays. Get easy access to our W9.
How do I change my payment method on file?
Learn how to add a new payment method via our Partner Portal.
Where can I find my support timesheets?
Want to see the time tracked to your support retainer? We make it easy!
Where can I find a history of my invoices and payments?
We keep your billing information in the Partner Portal. Here’s how to access it.
How can I change who receives billing notices?
Changes to your communication preferences are easy! We’ve got the details here.