We try to keep all communication contained in either our shared email or Slack, so we don’t use texting with our partners or with your clients. Having only two methods for communication helps us keep track of requests, tasks, feedback, etc.
However, there is one instance where you or your clients can (and should) text us: website emergencies. If a site is down or another urgent (i.e. site-breaking) issue arises outside of business hours, you or your clients can follow our emergency protocol to escalate the issue to our team.
See What if I have an emergency? for more details.