Now that the project is complete, it’s time to ensure the client is set up for long-term success and for ongoing support.
Wrapping up the project
We’ll prompt you in our project Slack channel to add a care plan for the site in the Partner Portal. This will activate our care plan and we’ll onboard it to all of our monitoring and support tools to ensure things continue to run smoothly.
If there are any bugs discovered after launch that are directly related to the project (and not change requests), we’ll also support these as part of the project scope for up to 14 days. Just let us know in the project Slack channel and we’ll take it from there.
When we hit 15 days post-launch, we’ll archive the project Slack channel and move the discussion for support back into our primary partner support channel.
Additional post-launch support services
While these services don’t fall under our project scope, we’re happy to assist with them and are commonly requested as part of the post-launch process.
- Run speed tests and provide performance recommendations
- Set up cookie consent
- Set up conversion tracking
These kinds of requests will be billed against your retainer with us, just like normal support requests.
